Books

  1. Leading Your Team Super Series, Fourth Edition (ILM Super Series)
    Leading Your Team Super Series, Fourth Edition (ILM Super Series)
  2. An Experiential Learning Approach to Employee Training Systems
    An Experiential Learning Approach to Employee Training Systems
  3. Communication Response Style Assessment (5 Pack)
    Communication Response Style Assessment (5 Pack)
  4. Employee Assistance Programs : What Works and What Doesn't
    Employee Assistance Programs : What Works and What Doesn't
  5. Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points)
    Learning Points: 100 Activities and Actions for Customer Service Excellence (Learning Points)

Books