Books

1. The Supervisory Challenge: Principles and Practices (2nd Edition)
   

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2. REALWRITE/realtime Computerized Shorthand Writing (2nd Edition)
   

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3. Building a Total Quality Culture (50-Minute Series)
   

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4. Handbook of Mental Health in the Workplace
   

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5. The Service Pro: Creating Better, Faster, and Different Customer Experiences
   

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Books