Books

  1. Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
    Dealing with Difficult People: Proven Strategies for Handling Stressful Situations and Defusing Tensions
  2. Customer Comes Second: Put Your People First And Watch Em Kick Butt
    Customer Comes Second: Put Your People First And Watch Em Kick Butt
  3. Achieving a Leadership Role for Training: How to Use the Baldrige Criteria and Iso Standards to Keep the Training Function Competitive
    Achieving a Leadership Role for Training: How to Use the Baldrige Criteria and Iso Standards to Keep the Training Function Competitive
  4. Mentoring Greatness: How to Build a Great Company
    Mentoring Greatness: How to Build a Great Company
  5. The Annual, 1994 (Pfeiffer Annual)
    The Annual, 1994 (Pfeiffer Annual)

Books