Books
- The Encyclopedia of Team-Building Activities
- Teams: Structure, Process, Culture, and Politics
- Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review)
- Facilitation Skills: Helping Groups Make Decisions : Simple Steps to Help Groups and Teams Focus on the Issue and Build Agreement on Solutions (Personal Leadership Series)
- Total Quality Management in Human Service Organizations (SAGE Human Services Guides)
Books