Books

1. The Encyclopedia of Team-Building Activities
   

   ---

2. Teams: Structure, Process, Culture, and Politics
   

   ---

3. Call Center Agent Turnover and Retention: The Best of Call Center Management Review, Second Edition (Best of Call Center Management Review)
   

   ---

4. Facilitation Skills: Helping Groups Make Decisions : Simple Steps to Help Groups and Teams Focus on the Issue and Build Agreement on Solutions (Personal Leadership Series)
   

   ---

5. Total Quality Management in Human Service Organizations (SAGE Human Services Guides)
   

   ---

Books