Books

1. Alternative Dispute Resolution for Organizations: How to Design a System for Effective Conflict Resolution
   

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2. The Waiter and Waitress Training Manual, 4E
   

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3. Train the Trainer Instructor's Guide
   

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4. Performance Coaching: The Handbook for Managers, H.R. Professionals and Coaches
   

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5. Corporate MVPs: Managing Your Company's Most Valuable Performers
   

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Books