Books

1. The People Principle : A Revolutionary Redefinition of Leadership
   

   ---

2. The Motivation to Work
   

   ---

3. The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
   

   ---

4. Great Answers! Great Questions! For Your Job Interview
   

   ---

5. The New Leaders : Leadership Diversity in America (Jossey Bass Business and Management Series)
   

   ---

Books