Jones, James

Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
Average customer rating: 4 out of 5 stars
  • My husband loved it
  • Excellent Book with Detailed Lean Conversion Techniques
  • Lean Thinking Works
  • Excellent book for basic understanding of Lean Thinking
  • Could use more detail
 Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
James P. Womack , Daniel T. Jones , James Womack , and Daniel Jones
Manufacturer: Free Press
ProductGroup: Book
Binding: Hardcover

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Similar Items:
  1. The Machine That Changed the World : The Story of Lean Production
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ASIN: 0743249275

Amazon.com

In the revised and updated edition of Lean Thinking: Banish Waste and Create Wealth in Your Corporation, authors James P. Womack and Daniel T. Jones provide a thoughtful expansion upon their value-based business system based on the Toyota model. Along the way they update their action plan in light of new research and the increasing globalization of manufacturing, and they revisit some of their key case studies (most of which still derive, however, from the automotive, aerospace, and other manufacturing industries).

The core of the lean model remains the same in the new edition. All businesses must define the "value" that they produce as the product that best suits customer needs. The leaders must then identify and clarify the "value stream," the nexus of actions to bring the product through problems solving, information management, and physical transformation tasks. Next, "lean enterprise" lines up suppliers with this value stream. "Flow" traces the product across departments. "Pull" then activates the flow as the business re-orients towards the pull of the customer's needs. Finally, with the company reengineered towards its core value in a flow process, the business re-orients towards "perfection," rooting out all the remaining muda (Japanese for "waste") in the system.

Despite the authors' claims to "actionable principles for creating lasting value in any business during any business conditions," the lean model is not demonstrated with broad applications in the service or retail industries. But those manager's whose needs resonate with those described in the Lean Thinking case studies will find a host of practical guidelines for streamlining their processes and achieving manufacturing efficiencies. --Patrick O'Kelley

Book Description

Expanded, updated, and more relevant than ever, this bestselling business classic by two internationally renowned management analysts describes a business system for the twenty-first century that supersedes the mass production system of Ford, the financial control system of Sloan, and the strategic system of Welch and GE. It is based on the Toyota (lean) model, which combines operational excellence with value-based strategies to produce steady growth through a wide range of economic conditions.

In contrast with the crash-and-burn performance of companies trumpeted by business gurus in the 1990s, the firms profiled in Lean Thinking -- from tiny Lantech to midsized Wiremold to niche producer Porsche to gigantic Pratt & Whitney -- have kept on keeping on, largely unnoticed, along a steady upward path through the market turbulence and crushed dreams of the early twenty-first century. Meanwhile, the leader in lean thinking -- Toyota -- has set its sights on leadership of the global motor vehicle industry in this decade.

Instead of constantly reinventing business models, lean thinkers go back to basics by asking what the customer really perceives as value. (It's often not at all what existing organizations and assets would suggest.) The next step is to line up value-creating activities for a specific product along a value stream while eliminating activities (usually the majority) that don't add value. Then the lean thinker creates a flow condition in which the design and the product advance smoothly and rapidly at the pull of the customer (rather than the push of the producer). Finally, as flow and pull are implemented, the lean thinker speeds up the cycle of improvement in pursuit of perfection. The first part of this book describes each of these concepts and makes them come alive with striking examples.

Lean Thinking clearly demonstrates that these simple ideas can breathe new life into any company in any industry in any country. But most managers need guidance on how to make the lean leap in their firm. Part II provides a step-by-step action plan, based on in-depth studies of more than fifty lean companies in a wide range of industries across the world.

Even those readers who believe they have embraced lean thinking will discover in Part III that another dramatic leap is possible by creating an extended lean enterprise for each of their product families that tightly links value-creating activities from raw materials to customer.

In Part IV, an epilogue to the original edition, the story of lean thinking is brought up-to-date with an enhanced action plan based on the experiences of a range of lean firms since the original publication of Lean Thinking.

Lean Thinking does not provide a new management "program" for the one-minute manager. Instead, it offers a new method of thinking, of being, and, above all, of doing for the serious long-term manager -- a method that is changing the world.

Customer Reviews:

5 out of 5 stars My husband loved it.......2007-04-10

My husband loved this book so much that this was actually purchased as a gift for another man in his office.

5 out of 5 stars Excellent Book with Detailed Lean Conversion Techniques .......2007-02-01

This book provides many case studies of companies outside of the auto industry that converted to lean production. It details the personnel changes they had to make, changes in factory layout, differences in the supply chain and much more. Where "The Machine that Changed the World" was a primer to lean production, "Lean Thinking" is more of a how-to book. Together, they make a great pair and provide a fairly in-depth view of the subject. As in, "The Machine that Changed the World", there is plenty of hard data to back up the claims that these companies improved after switching to lean thinking.

I am a college student majoring in mechanical engineering and read this book and "The Machine that Changed the World" to get a broad understanding of lean production. The two books did just that and even gave me many ideas on how to convert a student organization I am involved with (SAE) to more of a lean organization. As much as possible anyway.

4 out of 5 stars Lean Thinking Works.......2007-01-30

This book is a practical guide through lean thinking & principles. Highly readable, immediately applicable. A must for any professional rolling out Lean. I have been going through the chapters and returning time and again for bits and peaces that I can use in my own work. Excellent,usable and exciting to read.

5 out of 5 stars Excellent book for basic understanding of Lean Thinking.......2006-12-10

Lean Thinking is the second of the lean books from Womack and Jones. First was "the machine that changed the world", which changed my way of thinking. Lean Thinking picks up where "the machine" left and tries to abstract the learning from "the machine" into 5 values of lean. The 5 values are "Value, Value Stream, Pull, Flow and Perfection". By abstracting these values, Womack and Jones enable the lean manufactuing ideas to be used in different industries, which is exactly what happened. That makes this book a landmark book that maybe changed the world even more than their first book.

The book itself is a nice and very very easy read. The authors get to the point, their explanation is clear and their stories made me enjoy the book very much. All in all, an excellent book and a absolute must read for anyone interested in lean, in whatever industry.

2 out of 5 stars Could use more detail.......2006-11-15

I think it would have been better in print, some of the concepts are hard to follow on tape
The Machine That Changed the World : The Story of Lean Production
Average customer rating: 4 out of 5 stars
  • Improving the improvements
  • Future of the American Auto Industry revealed
  • Excellent Introduction to Lean Production
  • Great book, but now dated and perhaps a bit too fawning
  • A paradigm shift, and now I understand "Lean" a whole lot better
 The Machine That Changed the World : The Story of Lean Production
James P. Womack , Daniel T. Jones , and Daniel Roos
Manufacturer: Harper Perennial
ProductGroup: Book
Binding: Paperback

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  5. Toyota Production System: Beyond Large-Scale Production

ASIN: 0060974176

Book Description

Based on the Massachusetts Institute of Technology's five-million-dollar, five-year study on the future of the automobile, a groundbreaking analysis of the worldwide move from mass production to lean production.

Japanese companies are sweeping the world, and the Japanese auto industry soars above the competition. Drawing on their in-depth study of the practices of ninety auto assembly plants in seventeen countries and their interviews with individual employees, scholars, and union and government officials, the authors of this compelling study uncover the specific manufacturing techniques behind Japan's success and show how Western industry can implement these innovative methods. The Machine That Changed the World tells the fascinating story of "lean production," a manufacturing system that results in a better, more cost-efficient product, higher productivity, and greater customer loyalty. The hallmarks of lean production are teamwork, communication, and efficient use of resources. And the results are remarkable: cars with one-third the defects, built in half the factory space, using half the man-hours. The Machine That Changed the World explains in concrete terms what lean production is, how it really works, and--as it inevitably spreads beyond the auto industry--its significant global impact.

Customer Reviews:

4 out of 5 stars Improving the improvements.......2007-05-20

Lean production started with Henry Ford's car for the masses. Toyota took the old idea of customization combined with mass production to create their mass customization model. Quality is important in the product and focus on what is important to the client allows us to know what qualities make the most difference."If it aint broke don't fix it." Providing an affordable product was 20th century sales. Improving the improvements that are critically important to the client is 21st century marketing. The book proves it through the automotive manufacturing model.

5 out of 5 stars Future of the American Auto Industry revealed.......2007-02-07

If this this book had been required reading for everyone employed at Chrysler, Ford & GM, the US auto industry may not be in the dire position it is today.

5 out of 5 stars Excellent Introduction to Lean Production.......2007-02-01

This book provides an excellent introduction to lean techniques. I am college student majoring in mechanical engineering and needed something that could give me an overview of lean production and help me understand how it differs from mass production. The book certainly meets that criteria. While it does not give many case studies of how companies can convert to lean production, "Lean Thinking" by the same authors does do that and is also an excellent book.

The authors performed many years of research before publishing their data and can provide hard numbers to back up their claims that lean production is simply a better method. If you're looking for something to introduce you to lean production, this is the book to get.

4 out of 5 stars Great book, but now dated and perhaps a bit too fawning.......2007-01-23

The title sets the tone the authors carry throughout the book. A little too much glorifying. A little too much hype. Yes, what Toyota and others did was impressive. But no, they did not change the world. In my opinion, not even close.

And this book is dated. In fact, though written in the early '90s, it reads more like many of the books written about Japanese management in the early '80s. Books like "Japan As Number One." Or "Trading Places." At the time, the Japanese were thought to be able to do no wrong.

Now, of course, we know that Japanese executives and managers are mere mortals too. Toyota has certainly done better than most Japanese companies over the last 15 years. And part of the reason -- a big part probably -- has been the effectiveness of their management in areas like lean production. But even without the benefit of the hindsight we now have, the authors of this book should have realized that their unstinted praise was not warranted. Even for the brains behind Toyota.

Still, this book is the best I have found on the history of the "Industry of Industries." It traces the history of the automobile industry from craft production to mass production to lean production. No other book I have read has done that so well.

And for an academic book, The Machine That Changed the World is easy to read. It keeps a careful balance between informing the reader and keeping the reader's interest. Most writers, particularly of works like this, tilt too much one way or the other. Either too dry and pedantic or too light and entertaining. A happy medium is hard to achieve.

Where does the auto industry go from here? Lean production is no longer exceptional. It has become the rule. But it seems to have run its course.

The future of the automobile industry may lie in "collaborative production." Major automakers concentrate on sales and service, not production. Suppliers develop specialized skills in technologies from hybrid power trains to drive-by-wire control systems. And everyone sells to everyone else. Technology becomes less important than brand.

If that is the case, Toyota may still lead the pack. In Business Week's list of the top 100 global brands, Toyota leads all carmakers at number 7. No one has caught Toyota napping on the increasing importance of brand.

Even so, Toyota fiercely defends the idea that is a motor company, not a sales company. Innovative technology and excellent manufacturing have been much more of a focus than sales. Will it be able to adapt if the industry does change?

An interesting question that we should see answered in the next few years. Like many good history books, The Machine That Changed the World gives us hints as to what that future will be.

5 out of 5 stars A paradigm shift, and now I understand "Lean" a whole lot better.......2006-10-24

_The Machine the Changed the World_ by Womack, Jones & Roos is nominally about how Japanese carmakers came up with new ways to meet some difficult challenges. But really, it is about lean manufacturing and why lean manufacturing should be successor to current mass-production methods.

The authors did much of their research for the book while working at the International Motor Vehicle Program at the Massachusetts Institute of Technology. That program was sponsored by a large number of car companies who wanted to understand why the Japanese way of manufacturing (especially as practiced by Toyota) had had such different results from older American & European car companies.

Consequently, the book does focus entirely on the automotive industry. Originally, the first automobiles were custom-made (and often handmade) to the exact specifications of individual buyers, who were usually quite wealthy. Henry Ford wanted to get beyond that and create an automobile that did not need hand-fitting and hand-crafting of every single piece, and that could be built by people who had not already spent ten years in an apprenticeship for a very specific and specialized craft. In his efforts to get beyond the craftsman era, Ford developed a lot of the concepts and attitudes that still define mass-production today.

For decades, manufacturers and especially car assemblers from all over the world would make a pilgrimage to Ford Motor Co. to better understand what wondrous thing this was that Ford had created. Among those was Eiji Toyoda, a member of the family that had founded Toyota Motor Company. While he found much of Ford's work interesting, he also saw a lot of wasted time & effort. Furthermore, Toyota was faced with some challenges that neither Ford (Ford Motor Co.) or Alfred Sloan (General Motors) had ever had to deal with, such as a work force that they almost could not fire, and a severe lack of investment funds.

In dealing with those challenges and in trying to eliminate waste, Toyota Motor Company (and many other Japanese companies) developed what it today known as "lean" manufacturing.

Unfortunately, most presentations of "lean" in the U.S. seem to focus on some of the surface features, such as smaller batch runs, a focus on a neat & orderly work space, and not carrying a lot of inventory.

This is where _The Machine That Changed the World_ really shines, because it explores the thought processes behind the surface features, and explains how lean thinking affects every department of a company, not just manufacturing. The requirements & results of a lean mentality in purchasing, product design, and marketing are all examined as well.

The book was published in 1991, and is therefore a bit dated in some respects. The authors look very favorably towards the Japanese banking & finance system, yet that same system has been having ongoing problems since the mid-1990s. The authors predicted a number of problems -- in marketing, market share, and labor relations -- for GM, Chrysler, and Ford, as well as many of the European auto makers. While I know some of those predictions have come to pass, I would dearly love to see a second edition of this book that goes into more detail about what has happened in the automotive industry during the last 15 years.

Finally, I would have liked to have seen some discussion about implementing a company-wide lean structure in an American company. I have seen references in numerous books to Americans having atypical attitudes regarding individuality vs. other cultures that stress a conformance with society, and while I do believe the lean mentality could (and probably should) be implemented almost anywhere, I think there will be some specific aspects of American culture that will force a slightly different implementation than was done in Japan.
Markets in Profile: Profiting from the Auction Process (Wiley Trading)
Average customer rating: 5 out of 5 stars
  • Looking at what price alone doesn't tell you
  • Highly Recommend
  • A Must Read
  • Compelling addition to Market Profile literature
  • Great info, but did anybody proofread it?
 Markets in Profile: Profiting from the Auction Process (Wiley Trading)
James F. Dalton , Robert Bevan Dalton , and Eric T. Jones
Manufacturer: Wiley
ProductGroup: Book
Binding: Hardcover

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ASIN: 0470039094

Book Description

Markets in Profile explores the confluence of three disparate philosophical frameworks: the Market Profile, behavioral finance, and neuroeconomics in order to present a unified theory of how markets work. The Market Profile is an ever-evolving, multidimensional graphic that gives visual form to the market's continuing auction process, revealing the myriad underlying dynamics that influence market activity. Behavioral finance posits that investors are driven more by emotional factors and the subjective interpretation of minutia than by "rationality" when making investment decisions. And neuroeconomics is the study of how investor psychology permeates and affects the financial markets. Mr. Dalton explicates the ways in which irrational human behavior influences the market's natural auction process, creating frequently predictable market structure, which results in opportunities for investors to ameliorate risk. The book will improve investors ability to interpret change in markets, enabling better, more confident investment decisions.

Customer Reviews:

5 out of 5 stars Looking at what price alone doesn't tell you.......2007-04-12

At only 200 pages, Markets in Profile isn't exactly a hefty tome. Don't let its length deceive you, though. This is an intellectual book which incorporates a fairly wide array of topics, including some common academic theories, in to the mix. While there are loads of graphics included to provide visual examples in support of the text, which serves to cut down the actual amount of textual content, do not expect to breeze through this book in an afternoon sitting. It delves in to the heart of trading in a way that will force you to examine how you approach the markets.

One of the things that most, if not all of us forget when we're analyzing and trading the markets is exactly what's going on. We see the movement of prices and fail to remember what is really happening to create that price movement. That's the auction process. To quote the authors, "... price and volume move over time to facilitate trade in the pursuit of value."

A great deal of effort is expended by market participants to determine value. Fundamental stock market analysts spend hour upon hour trying to come up with a figure that represents the worth of a company based on earnings, book value, and other factors. That is all fine and good, but it is the market, in the end, which defines value. And it does so on a running basis.

The problem we market participants have is that we focus too much on price, which the authors indicate is merely the advertising side of the auction process. They demonstrate how price is just a way for the market to seek value. There's an important distinction here. Price is not value. It is just a way for the market to find value, which is defined as the price area where volume is generated because buyers and sellers meet in agreement.

To help us understand that process, the authors use some easily understood examples to define the basic mechanisms of the financial markets. They are the same as in other markets, after all. The process might operate faster and on a broader scale, but otherwise it is the same. Sellers are trying to recieve the highest possible value in the sales price, while buyers are trying to minimize the price they pay in relation to the value the expect to recieve. When there is disagreement between the two, little trading takes place. When they agree, lots of trading happens. It doesn't matter if the product is automobiles, banannas, or stocks.

About the first half of Markets in Profile is laying the kind of mental groundwork needed for really getting in to the analytic method known as Market Profile. Market Profile is the technique the authors use to identify the levels where the market has found value and when the market is in search of value. It is an approach first developed by Peter Steidlmayer (see Steidlmayer on Markets) at the Chicago Board of Trade (CBOT) for the futures market, and which they spent considerable time defining and outlining in their previous book, Mind Over Markets.

On the surface, Market Profile appears to be just another way to present price history in graphic form. The authors, however, demonstrate how the Market Profile distribution patterns put "market-generated information" to excellent use in identifying value and the market's pursuit of it.

Using numerous examples, the authors explain in detail the ways Market Profile can be used to identify what they refer to as "asymmetric opportunities". These are market set-ups where not only do the odds more favor a move in one particular direction, but the situation is such that a move in that direction is likely to be substantially larger than were the market to go the other way. Think of it as you would a trading system that has a win rate incess of 50% and a high average winner to average loser ratio. That's a pretty good combination!

This is a book that can make a huge difference in the way you look at the markets, and by extention, the way you trade, but only if you let it. The authors challenge quite a view elements of trading. Some readers may put up walls where that happens. The open-minded reader, though, will find themself thinking along completely new paths and gaining massive insights in to the way they see price action.

(For the record, years ago, when I was a professional analyst focusing on the futures market, I used Market Profile extensively and with considerable success. In the intervening years I fell away from it when I shifted market focus, but I'm not making a move back.)

5 out of 5 stars Highly Recommend.......2007-03-08

Trading is never easy and this isn't one of those books which gives you a system to beat the market. Instead, it shows you how to read the market, organize market information around the auction process, and interpret the actions of other traders. It provides a framework for making rational, informed trading decisions -- and that alone will put you head and shoulders above most speculative traders. This is one of the best, most honest trading books I've read in years.

5 out of 5 stars A Must Read.......2007-03-07

Context, context, context is one of Dalton's key themes in his new book "Markets in Profile". It is interesting that this new book "Markets in Profile" provides the needed context for Dalton's earlier book "Mind over Markets". In "Markets in Profile", Dalton displays great care in crafting a framework that shows how to leverage Market Profile to identify asymmetric opportunities (low risk high reward trades) which can lead to long term trading success. A must read!

5 out of 5 stars Compelling addition to Market Profile literature.......2007-03-07

Having read all the books on Market Profile, I have to say this is the most informative and best-written guide on the subject. I studied Market Profile when it first surfaced in the mid-1980s. In retrospect the problem I had in using the Profile was my focus on the single day time frame and my inability to detect the transistion from trending to bracketing markets. Dalton and co-authors provide a clear explanation of how markets change conditions and show how to use the profile to interpret market behavior in different time frames. The Market Profile remains the single best way to organize and interpret market action and this book is an excellent addition to the literature.

4 out of 5 stars Great info, but did anybody proofread it?.......2007-03-06

The information in Markets in Profile is terrific - should not be missed by anyone interested in Market Profile and trading in general. I would've pasted a five star rating on it, but there are quite a few errors in the book that make it just a little tough to get through. I'm not talking about the spelling/typo stuff (though there are more than should be acceptable) - it's the mislabeled graphs and problems of that sort that are a little disappointing. The authors are sharp guys - the editors need to clean things up a bit to make sure their authors' credibilities aren't besmirched.
Holy Bible: King James Version, Complete
Average customer rating: 4.5 out of 5 stars
  • Holy Bible: King James Version, Complete
  • I'm very happy
  • Better Than I Anticipated
  • Good sounding narration!
  • The Bible at my finger tips!
 Holy Bible: King James Version, Complete

Manufacturer: Topics Entertainment
ProductGroup: Book
Binding: Audio CD

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ASIN: 1591509025

Book Description

The vocal talents of two of the world's most gifted artists combine in service to the most popular book of all time, resulting in the Complete Audio Holy Bible on compact disc. Exalt in the Word, as every syllable of the King James Old and New Testaments are brought to life, providing hours of inspirational listening.

- Jon Sherberg reads the entire Old Testament (KJV). Having worked with everyone from gospel singer Scott Wesley Brown to Oscar® winner Sir Ben Kingsley, Jon Sherberg brings his rich theatrical background to the forefront, with this masterful recitation of all 39 of the books of the Old Testament. <BR>- Oscar®-nominated, Emmy- and Tony Award-winning actor James Earl Jones lends his celebrated vocal talents to this distinctive reading of the complete, unabridged text of the New Testament.

Customer Reviews:

5 out of 5 stars Holy Bible: King James Version, Complete.......2007-05-13

I have not listened to all 60 CDs because I listen to each CD twice to ensure that I did not miss anything. I am driving and listening simultaneously. The CDs are awesome. I am glad the CD's are in a carrying case which makes it easy for me to keep up with them. I have learned lots listening to them. The CD's bring the Bible alive for me because somethings I knew but did not really understand until I heard it on the CD. The artist voice is very clear, distinctive, and easy to listen to. I am remembering what book in the Bible things occured better than when I read it in the Bible and tried to remember where I read it. I am learning things that are in the Bible that I did not realize was there. Listening to the CD's moves faster than reading the Bible. Also, I find listening more enjoyable because I don't stumble over words trying to pronounce a word. I enjoy hearing the various names in the Bible pronounced correctly. I am also learning to pronounce the names.

I recommend the CD's to anyone wanting to apply scripture to their life and have a closer relationship with Christ.

5 out of 5 stars I'm very happy.......2007-03-11

with this product. I haven't listened to all the CDs yet. But, so far I'm very pleased. The reader is easy to understand and pleasant to hear.

5 out of 5 stars Better Than I Anticipated.......2007-02-22

When I started listening I was disappointed, as the sound of James Earl Jones was bad on my stereo (base setting was too high for that guy!). I set the radio appropriately and the sound was great. This guy has a voice! He did not say "Luke I am your father" when reading Luke, which I guess was too much to expect...

And the Old Testament reader is good too. His voice keeps you engaged.

I recommend that you listen to this while driving. Seriously, it'll keep you from road rage.

4 out of 5 stars Good sounding narration!.......2007-02-07

The narration is very good on both old and new testament. The thing that is is a drawback is the fact that these two narrators do not offer readings in a NIV. The drawback being the the NIV is a better interpretation for people who speak todays spoken english and promotes easier understanding.

5 out of 5 stars The Bible at my finger tips!.......2006-12-24

Warning if you get this commemorative CD set and love the Word, you will have a hard time going back to those Bible Cassettes. You will find the complete Old Testament and New Testaments at your finger tips. You will love alexander Scourby and James Earl Jones as they read the word to you as you study, memory, or/and teach Gods Holy Word. This Commemative edition is the best gift I have received in a long time; I am indeed blessed for having this set and if you get this complete Audio Bible you will be blessed as well. God Bless you!
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
Average customer rating: 4.5 out of 5 stars
  • Lean Provision for Customer Service
  • Certain to become a business "classic"
  • Why consumption must be as streamlined as production
  • Very good, but not as good as Machine and Lean Thinking
  • Same Ideas, New Application
 Lean Solutions: How Companies and Customers Can Create Value and Wealth Together
James P. Womack , and Daniel T. Jones
Manufacturer: Free Press
ProductGroup: Book
Binding: Hardcover

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  1. Lean Thinking : Banish Waste and Create Wealth in Your Corporation, Revised and Updated
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ASIN: 0743277783

Amazon.com

American and European feelings towards Japanese business practices have varied dramatically through the last few decades. In the late 1970s and 1980s, a wave of fear swept through many Western leaders as they contemplated Japan's stunningly rapid rise from the ashes of World War II. Then more recently, as the 1990s and early 2000s saw stagflation gripping the Japanese economy, and knowledge-based innovation in technology and financial services bringing unprecedented prosperity to many Western countries, a feeling of vindication (and sometimes smugness) returned to those same corporate chieftains. Most recently, perhaps, the pendulum of conventional wisdom has begun to swing back to a middle position, in between the extremes of adulation and disdain: respect for the positive contributions of Japanese business culture, without blind acceptance. It's with this spirit that the authors of Lean Solutions offer their insightful observations about process design and service delivery in modern companies.

James Womack and Daniel Jones are well-recognized contributors to the lean-business movement. Lean Solutions is the consultants' fifth book together, following earlier works like Lean Thinking and The Machine That Changed the World, and springs as before from their keen interest in Japanese business methods and philosophy. What compels them to write yet another book, though, given the well-established literature on lean business?

The authors offer an intriguing description of their mission at the beginning of this latest book. Principles of lean design have in fact been adopted by many Western businesses, they acknowledge, and manufacturing quality has steadily risen as a result. Yet customers remain often dissatisfied with their experiences. The cause? To Womack and Jones, the answer rests in a myopic application of lean business principles: companies have successfully improved their manufacturing and product-development environments, but they have not had a large enough view of the overall customer relationship, and of the need for leanness in all aspects of companies' interactions with customers.

Put another way: in Lean Solutions, readers find a new and much broader conceptualization of how lean-business methods--which, to be fair to Womack and Jones, have evolved so that they can claim a global heritage as much as a Far Eastern one--might apply across entire customer experiences, rather than just manufacturing processes. The structure of Lean Solutions centers on 6 requests that the authors believe customers implicitly demand from their vendors: "Solve my problem completely; don't waste my time; provide exactly what I want; deliver value where I want it; supply value when I want it; and reduce the number of decisions I must make to solve my problems."

With a compelling mix of case studies, and illuminating thought experiments in industries ranging as widely as shoe manufacturing, health care delivery, auto repair, and grocery shopping, Womack and Jones walk readers through careful explanations of how lean thinking might be expanded beyond the factory floor to broader business problems. Lean Solutions isn't for all readers. It rests on an appreciation of the large cumulative effects that many small processes can have on business, and it requires patience from those who want to learn the secrets of lean business. --Peter Han

Book Description

A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the "fix engine" light go on?

In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production -- principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption.

The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it.

In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers' -- and as a result these companies will be more profitable and competitive.

Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise.

Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.

Customer Reviews:

4 out of 5 stars Lean Provision for Customer Service.......2007-01-17

The authors of "Lean Thinking" move their attention from lean production to "lean provision", particularly focussing on retail and services. The book makes a number of excellent arguments in a beautifully clear and readable style. The provision of goods and services to consumers is definitely the next target in the lean revolution and the authors note some particular example organisations that are achieving lean in the service sector. Tesco comes in for frequent praise.

The book does have a couple of weaknesses. Firstly, the books lacks detail on the metholodogy for achieving lean provision. Only a few vague pages are presented.

Secondly, the book would, in my view, really benefit from the input of retail experts and academics to comment on and improve the ideas that are floated by the authors. As it is, I am left with the feeling that some of these ideas are pie in the sky which would never work in the real economy.

Clearly the aim of this book is to stimulate thought and discussion on the application of lean principles to consumer service. It presents a compulsive argument for change, though no clearly worked through solutions. It moves the lean management focus onto the provision of goods and services to the consumer - where it is much needed - and, as such, is required reading for anyone involved in retail and customer service.

5 out of 5 stars Certain to become a business "classic".......2006-11-14


It is desirable but not necessary to have already read Womack and Jones's previously published Lean Thinking before reading this volume. In both, their focus is on "five simple principles" which can guide and inform any organization's efforts to achieve "process brilliance" in its product development, supplier management, customer support, and production processes. The principles are:

1. Provide the value actually desired by customers.

2. Identify the value stream for each product or service.

3. Get and keep each step of the value stream in proper alignment.

4. Enable the customer to "pull" rather than "push" maximum value from what you offer.

5. Once the value, value stream, flow, and pull are established, "start over from the beginning in an endless search for perfection, the happy situation of perfect value provided with zero waste."

In this context, I am reminded of Albert Einstein's emphasis on making everything as simple as possible...but no simpler. Lean initiatives should eliminate "fat" but not "muscle." Decision-makers in many organizations confuse rightsizing with downsizing.

In Lean Solutions, Womack and Jones identify what they characterize as "the emerging challenges of consumption" despite the availability of better, cheaper products." And this seems very strange when we stop to consider that satisfying consumption - not just making brilliant products - is the whole point of lean production." In response to challenges such as complicated purchase decisions because "consumers are often drowning in a sea of choices," they explain how to combine truly lean provision with truly lean consumption. In process, Womack and Jones examine dozens of real-world examples of how various organizations have done so. When emerges is a new definition of value for today's consumer who insists that problems are solved completely, conveniently and without any waste of time. Moreover, today's consumer expects to receive exactly what she or he or wants, with value delivered where and when specified, with a substantial reduction of decisions which must be made to solve the given problem or fill the given need.

"Our objective is simple: We aim to teach managers to see all the steps a consumer must perform to research, obtain, install, integrate, maintain, repair, upgrade, and recycle the goods and services needed to solve their problem. We then challenge each step, asking why it is necessary at all and why it often can't be performed properly. Once worthless steps are eliminated, we can talk about flow and pull, heading toward perfection." Womack and Jones insist - and I wholly agree - that lean thinking must not only guide and inform continuous efforts to perfect production of a given product or service but to perfect, also, the provision and consumption of it. To the best of my knowledge, their book is the first to provide the core concepts, strategies, and tactics to accomplish that.

True, Womack and Jones suggest and explain a number of "lean solutions" to all manner of problems but it remains for those who read their book to apply the principles of lean thinking to their own specific circumstances. Obviously, bold action is required and there are perils to take into full account. Any decisions made are, at best, subject to constant refinement and, when necessary, revision and perhaps even replacement as new circumstances develop. Effectively combining and then coordinating consumption and provision streams is indeed a journey rather than a destination.

5 out of 5 stars Why consumption must be as streamlined as production.......2006-04-20

Authors James P. Womack and Daniel T. Jones were early proselytizers for the lean production philosophy, a set of "waste-not-want-not" principles that most businesses now accept. But good business requires more than efficient production. Noting that consumers are still not happy, despite an abundant supply of high-quality, low-cost products, the authors now have subjected consumption to "lean" analysis as well - and they've found that consumption is as inefficient as production used to be. Consumers face lengthy delays, unhelpful "help" lines, ineffective service representatives, and other annoying and costly wastes of time and energy. We recommend this book to managers who want to boost their customers' satisfaction by applying lean principles to consumption as well as to production. Here's how and, even more important, why.

4 out of 5 stars Very good, but not as good as Machine and Lean Thinking.......2006-04-16

In Lean Solution, James Womack takes lean thinking to the next step and looks closely on how lean thinking can and should improve the lives of us, the consumers. The book is written in a similar way as Lean Thinking. He takes a few principles of Lean Consumption at the beginning and goes over them chapter by chapter. He describes actual cases and next to that speculates on the future uses of Lean Consumption. The solutions describe in the book, feel good. I, as a consumer, would like them now immediately, but for most of us in the world, they are not reality, yet. Though, after reading the book, I feel they might be. So the book is very convincing and also eye-opening in many areas.

I would recommend reading this book to everybody. Why then would I rate this book as 4 stars and not 5 stars? Well, to me the book as not as good as Machine and Lean Thinking (after which I immediately got a Toyota and being very happy with it). But it's close and it's good! Highly recommended.

4 out of 5 stars Same Ideas, New Application.......2006-02-12

Read Lean Thinking before you read this book. This applies the theories from Lean Thinking to the service industry environment. The beginning of the book is somewhat wordy and boring, but it picks up when it goes into actual case analysis, such as Tesco or auto repair.

Very interesting theories on the next wave of business. Read this with Blue Ocean Strategy.
Mind over Markets: Power Trading With Market Generated Information
Average customer rating: 4.5 out of 5 stars
  • This book truly has something for everyone.
  • Not fancy, but explains the concept well
  • Excellent Book Regarding Market Analysis
  • Incredibly helpful
  • Excellent
 Mind over Markets: Power Trading With Market Generated Information
James F. Dalton , Eric T. Jones , and Robert Bevan Dalton
Manufacturer: Traders Press
ProductGroup: Book
Binding: Paperback

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  1. Steidlmayer on Markets: Trading with Market Profile, 2nd Edition
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  5. The Logical Trader

ASIN: 0934380538

Book Description

This book is an examination of Market Profile(tm) charting concepts. The Market Profile principle is also used by knowledgeable and experienced day traders. This is the best available text on the subject.

The key element that has long separated tremendously successful traders from all others is their intuitive understanding that time regulates all financial opportunities. In 1984, J. Peter Steidlmayer formally introduced the Market Profile as a way to graphically depict the acceptance or rejection of price over time. For the first time, what had once been the domain of the intuitve trader was not accessible to all traders.

The ability to record price information according to time has unleashed huge amounts of useful market information in a form never before available In turn, this information explosion has triggered a new way of looking at markets and opened the doors for accelerated levels of market analysis.

Mind Over Markets is a book about learning; learning the dynamics of markets through the organization of price, time and volume, and learning how to synthesize this information with your own intuition.

Our goal is to arrie at a healthy balance between the powers of objective observation and intuitive decision making--a rare talent possessed by only the best of traders.

Customer Reviews:

5 out of 5 stars This book truly has something for everyone. .......2007-05-30

To pay for the book on the first day read the "Special Situations". Do those when you see them. The rest of the book will make you a better trader for all those other times. Some of you may be put off by the piano metaphors, but the key (sorry!)is that when you see the patterns over and over again, you'll know what to do without thinking overmuch.

4 out of 5 stars Not fancy, but explains the concept well.......2007-05-16

This, along with the guide available for free from the CBOT, give you insight on why markets trade as they do and a framework for using that data to understand how well they are trading that way. You only see mention of market profile in passing in other books, since it is not flat out buy/sell here system but more of a pattern of occurring and probable market action.

5 out of 5 stars Excellent Book Regarding Market Analysis.......2007-05-03

This book, aside from the tiresome lecturing tone on an analogy regarding a pianist striving to reach perfection, WAS EXCELLENT. This book helped me understand how markets perform on an hourly basis, and how that creates a 'value area' where the bulls and the bears seem to agree. This methodology for charting seems to indicate the best place to place a trade (entry) and where to put your stops. Its methodology was indepth, and will require a fair amount of stamina, and intelligence to be understood. I could have done without the "amatuer to competent to proficient" stuff that the book breaks its theory/teachings into. But, aside from that, again, this is a must read for anyone that is serious about trading. I am a beginner trader in the Futures and Commodities markets, and at this time, the Market Profile appears to be the best methodology for when and where to place your trades. I highly recommend this book. Keep in mind, my mentors in this field recommended this book, AND recommend some extensive reading (over 15 books) before you actually start trading.

5 out of 5 stars Incredibly helpful.......2006-08-23

My trading was completely changed for the better through what I learned from reading this book. Out of all of the trading books I have read and browsed, this is BY FAR the best book around. Market Wizards comes in second place for me. Mind Over Markets teaches a very useful way of perceiving market action.

5 out of 5 stars Excellent.......2006-07-31

The best trading book I have read. Not only does it provide an explanation of Market Profile, but it gives good interpretations of market action that is useful with or without Market Profile. The book is best read with some knowledge of the markets and technical analysis.
James Earl Jones Reads the Bible
Average customer rating: 4 out of 5 stars
  • Is that you Earl?
  • A Bessing To Hear!
  • Awsome Product
  • James Earl Jones Reads the Bible
  • Just the New Testament
 James Earl Jones Reads the Bible

Manufacturer: Topics Entertainment
ProductGroup: Book
Binding: Audio CD

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  • In a voice as rich as it is recognized, James Earl Jones lends his narrative talents to the King James Version of the New Testament. In over 19 hours on 16 digitally re-mastered compact discs enhanced with a complete musical score, James Earl Jones Reads the Bible interprets the most enduring book of our time utilizing the acclaimed actor's superb storytelling and skilled characterizations. Ha

ASIN: 1591502241

Book Description

* For the first time ever - the International Best Seller - James Earl Jones Reads The Bible, is now available on CD!!

Includes the entire New Testament - King James Version<BR> Over 19 hours on 16 compact discs!<BR> Digitally Re-mastered<BR> Featuring a beautiful music soundtrack (background)

In a voice as rich as it is recognized, James earl Jones lends his narrative talents to the King James Version of the New Testament. In over 19 hours on 16 compact discs enhanced with a complete musical score, James Earl Jones interprets the most enduring book of our time utilizing the acclaimed actor's superb storytelling and skilled characterizations. Hailed as the greatest spoken-word bible version ever, and with almost half a million copies sold, this exquisite audio treasury is certain to enthuse and inspire.

James Earl Jones possesses the most recognized and rich narrative voice of the modern era. His film credits include The Lion King, Hunt for Red October, Star Wars, Field of Dreams, and many others, as well as being "the voice" of CNN. In this extraordinary box set, an incredible talent reads the New Testament of the Bible in its entirety. You will be mesmerized by Mr. Jones' style and punctuation, and will listen to this beautiful recording over and over. Without doubt, the greatest spoken-word audio product ever produced on the Bible. Digitally re-mastered, and enhanced with a beautiful background music score, this will be a collection treasured for a lifetime.

Customer Reviews:

3 out of 5 stars Is that you Earl?.......2007-06-18

I was a bit disappointed because Jones reads this great book as enthusiastic as criminal would walk to the gallows. I expected to hear his voice boom with enthusiasm as he narrates the bible. Not today!!

5 out of 5 stars A Bessing To Hear!.......2007-04-01

Mr. Jones has a very distinctive voice. To hear God's word read with the soothing music and Mr. Jone's tone, is worth every penny you spend. It is wonderful to be able to hear God's word as I travel to and from work. Because truely in this day and time every spare moment we have, needs to be in the Lord's precious word, this is where we get our foundation to stand strong for Jesus. So yes, this pack of cds of The Holy Bible (New and Old Testament. King James Version) which is read by Mr Jones truly are a blessing.

5 out of 5 stars Awsome Product.......2007-03-24

I enjoy this bible on cd very much. James Earl Jones has a way of reading the bible that captures your attention. I would recommend this version to anybody.

4 out of 5 stars James Earl Jones Reads the Bible.......2007-03-16

Excellent reading - very understandable - background music relaxing

4 out of 5 stars Just the New Testament.......2007-01-15

Reading quality is fine but I expected the order to include the whole Bible. The seller omitted this information and did not specify New Testament so I was surprised when i got my order. I have to buy the Old TEstament now i guess
The Machine That Changed the World: The Story of Lean Production-- Toyota's Secret Weapon in the Global Car Wars That Is Now Revolutionizing World Industry
Average customer rating: Not rated
    		The Machine That Changed the World: The Story of Lean Production-- Toyota's Secret Weapon in the Global Car Wars That Is Now Revolutionizing World Industry
    James P. Womack , Daniel T. Jones , and Daniel Roos
    Manufacturer: Free Press
    ProductGroup: Book
    Binding: Paperback

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    ASIN: 0743299795

    Book Description

    When The Machine That Changed the World was first published in 1990, Toyota was half the size of General Motors. Today Toyota is passing GM as the world's largest auto maker and is the most consistently successful global enterprise of the past fifty years. This management classic was the first book to reveal Toyota's lean production system that is the basis for its enduring success.

    Now reissued with a new Foreword and Afterword, Machine contrasts two fundamentally different business systems -- lean versus mass, two very different ways of thinking about how humans work together to create value. Based on the largest and most thorough study ever undertaken of any industry -- MIT's five-year, fourteen-country International Motor Vehicle Program -- this book describes the entire managerial system of lean production.

    Nearly twenty years ago, Womack, Jones, and Roos provided a comprehensive description of the entire lean system. They exhaustively documented its advantages over the mass production model pioneered by General Motors and predicted that lean production would eventually triumph. Indeed, they argued that it would triumph not just in manufacturing but in every value-creating activity from health care to retail to distribution.

    Today The Machine That Changed the World provides enduring and essential guidance to managers and leaders in every industry seeking to transform traditional enterprises into exemplars of lean success.

    Seeing the Whole: Mapping the Extended Value Stream (Lean Enterprise Institute)
    Average customer rating: 5 out of 5 stars
    • Commend the Lean Enterprise Institute
    		Seeing the Whole: Mapping the Extended Value Stream (Lean Enterprise Institute)
    James P. Womack , and Daniel T. Jones
    Manufacturer: Lean Enterprise Institute
    ProductGroup: Book
    Binding: Spiral-bound

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    ASIN: 0966784359

    Customer Reviews:

    5 out of 5 stars Commend the Lean Enterprise Institute .......2005-03-31

    This is a great example of how to set up the flow of production operation.
    The Dark Child: The Autobiography of an African Boy
    Average customer rating: 4 out of 5 stars
    • In reply to AaLii "AaLii's review below "I can't believe I read this garbage"
    • A sweet sentimental autobiography of an African Child
    • In response to reviewer's, AaLii " AaLii ", review......
    • Good portrait
    • I can't believe I read this garbage
    		 The Dark Child: The Autobiography of an African Boy
    Camara Laye
    Manufacturer: Farrar, Straus and Giroux
    ProductGroup: Book
    Binding: Paperback

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    ASIN: 080901548X

    Book Description

    The Dark Child is a distinct and graceful memoir of Camara Laye's youth in the village of Koroussa, French Guinea. Long regarded Africa's preeminent Francophone novelist, Laye (1928-80) herein marvels over his mother's supernatural powers, his father's distinction as the village goldsmith, and his own passage into manhood, which is marked by animistic beliefs and bloody rituals of primeval origin. Eventually, he must choose between this unique place and the academic success that lures him to distant cities. More than autobiography of one boy, this is the universal story of sacred traditions struggling against the encroachment of a modern world. A passionate and deeply affecting record, The Dark Child is a classic of African literature.

    Customer Reviews:

    4 out of 5 stars In reply to AaLii "AaLii's review below "I can't believe I read this garbage".......2006-02-13

    I took the time to read all your reviews on books you said were garbage (can't belive u included Things Fall Apart). One advice, change your major, drop those classes and write your own book. Be sure to make up your own words, and I hope to hear about you winning a Nobel Prize. This book depicts his life in Africa growing up and the reason while it is still in print after about 6 decades is because it brings back memories to most Africans who read the book. Even though it is specifically about some boy, a lot of individuals can relate to it.

    4 out of 5 stars A sweet sentimental autobiography of an African Child.......2005-12-24

    The Dark Child also known as "The African Child" is a childhood account of a Guinean writer, Camara Laye. In the very sentimental book the author writes about his childhood in Kouroussa, a village in Guinea. He credits his father for his foresight in giving him a western education despite knowing that their ties will be altered soon. He writes lovingly about his mother for her excessive protection as he embarked into adulthood and also his doting grandmother who viewed her grandson as above faults. His father realizing the changing environment of Africa opted to send his son to school instead of spending time in the forge. His mother on the other hand is tearful when Laye departs to France for a study leave. He also writes about his friendship with Fanta on their way to school. As a grownup man living with his uncle in Conakry, he developes a relationship with a half-caste lady, Marie Lorifo.

    The African Child replaced The Narrow Path by Francis Selormey as my favorite African autobiography.

    When Laye returned back from France, he married Marie Lorifo. But his life took a drastic turn later on in the sixties when he went on exile to Senegal to escape Sekou Toure. His parents died during his years in Dakar. His wife was unjustly imprisoned for seven years by Toure while arriving at the Guinean airport to visit her ailing dad. When she was released seven years later, she divorced Laye because he had married a second wife. Theirs is the saddest love story that I have read and I cant understand why such tragedies would have befallen one of my favorite authors. Laye died in 80.

    Echoing the writeup of one of the reviewers, I ask in a similar vein, "Must every book written in Africa deal with the negative influence of colonialism"? Reason why I asked this is that Laye's novel was savagely and unjustly attacked by some of his contemporaries in Africa.

    Another great read is So Long a Letter by Mariama Ba.

    4 out of 5 stars In response to reviewer's, AaLii " AaLii ", review.............2004-12-15

    If you haven't read the review previously posted by the above said, you might find reading it before reading this review to your avail. I would first like to say that I am a sophomore in high school, and have read The Dark Child for an honors english project. You use words that were probably brought to you by using a thesaurus and referring from a more basic word of the same meaning. YOUR writing is very choppy. I am taking the following STRAIGHT from your review, and would LOVE to hear what is wrong with it: "...you will be put off by the poor writing and the utter directionlessness of this book...". can YOU tell me what is wrong with this?! I'm assuming, with the utmost belief that you are a complete idiot, that you DO NOT see the error of your ways, when in HELL did "directionlessness" become a word?!?! I mean, come on! You obviously are not too bright, and I don't think that you could possibly write, in such an elementary fashion, your opinion that, "...you will be put off by the poor writing and the utter directionlessness of this book..." I also think that you completely missed the point of your teacher giving you the assignment. She gave you the assigment to give you an example of literature coming from a place where not too many authors are known. It's a different point of view on the world, but obviously you are too simple minded to understand what the author has gone through. This book is a fine example of the pride that these people have in their lands and customs. The author has captured the very emotions of the people. He shows the reader the difference in the people's beliefs and priorities. He helps you to be able to put yourself in his shoes, and understand why he believes what he believes and why he does what he does. I think this book is very well written, and a very good story.

    4 out of 5 stars Good portrait.......2004-07-21

    Laye offers a compelling portrait of what life was like, for him, in the early 20th century French colony of Guinea. It offers vivid detail about life, social customs, village relations and the like, as well as an interesting exploration of the significant differences between village life and city life. Some have criticized Laye for offering an overly romanticized

    It was a colony where the French had privileged status and the black Guineans were second class citizens and forced labor used. But Laye can't be reproached for writing about what he lived and what he saw; perhaps a more political work would've been less biographical. Must every memoir be political?

    1 out of 5 stars I can't believe I read this garbage.......2003-11-28

    A year ago in my freshman language arts class, I was forced to read The Dark Child. Previously having been assigned garbage such as Nectar in a Sieve and Things Fall Apart, I expected this book would be terrible as well. I was not to be disappointed.
    I soon discovered that The Dark Child was a sort of childhood memoirs written by a native of rural Guinea, which is described as a primitive paradise. After choking down five pages of the poorly written (or poorly translated?) prose, I thought to myself, "Could there be a premise less compelling than a boy living an idyllic life in 1920s rural Africa?" I mulled over this thought for a while and decided that there wasn't. This book is plagued by the fundamental problem that the reader knows, doesn't want to know, or doesn't care about what's coming next. Even if you are interested in what life was like for Camara Laye's people, you will be put off by the poor writing and the utter directionlessness of this book - indeed, I constantly found myself dumbfounded by the meandering descriptions, the contrived dialogue, and the pointless vignettes.
    In conclusion, I would suggest to the prospective buyer that you spend your money on something better-done and more enjoyable, such as a porn DVD.

    Authors:

    1. Jones, J.V.
    2. Jones, LeRoi
    3. Jones, Raymond F.
    4. Jong, Erica
    5. Jonson, Ben
    6. Jordan, Judy
    7. Jordan, June
    8. Jordan, Robert
    9. Josephus
    10. Joyce, James

    Authors

    Authors